OVERVIEW

 

Ashbrook Research & Consultancy Ltd is a Market Research Agency.  Providing us with personal opinions and information is an act of trust – we take our responsibilities for this trust very seriously and welcome any comments from users regarding the privacy of their information.

Introduction and General Terms

In this Policy ‘We’, ‘Us’ and ‘Our’ means Ashbrook Research & Consultancy Ltd incorporated and registered in Scotland with company number SC161707 and who’s registered office is at Floor 5, 52 St. Enoch Square, Glasgow, G1 4AA.

This Policy applies to our use of any personal information we collect from you via any of our online services.

It also relates to our use of any personal information which we obtain from you by phone, e-mail, in letters and other correspondence or in person.

This Privacy Policy covers:

  • OUR COMMITMENT TO YOUR PRIVACY
  • WHO WE ARE
  • WHAT INFORMATION WILL WE COLLECT FROM YOU?
  • HOW DO WE COLLECT INFORMATION ABOUT YOU?
  • HOW DO WE USE THIS INFORMATION?
  • WHAT ARE THE LEGAL BASIS WE USE FOR PROCESSING YOUR INFORMATION?
  • WILL WE EVER SHARE YOUR INFORMATION?
  • HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
  • HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
  • WHERE DO WE STORE AND PROCESS YOUR INFORMATION?
  • WHAT ARE YOUR RIGHTS?
  • HOW CAN YOU ACCESS YOUR INFORMATION AND CONTACT US?
  • CHANGES TO YOUR DETAILS OR THIS POLICY
  • ABOUT COOKIES AND SIMILAR TECHNOLOGIES
  • THE COOKIES WE USE

OUR COMMITMENT TO YOUR PRIVACY

Ashbrook takes your privacy very seriously and We are committed to protecting your personal information.  This Privacy Policy explains how We collect and use the information you give us.  Please read this Policy carefully

We will ensure that all personal information supplied is held securely and in accordance with all applicable data protection legislation.

WHO WE ARE

We are Ashbrook Research & Consultancy Ltd. Our place of work is Floor 5, 52 St. Enoch Square, Glasgow, G1 4AA – registered in Scotland number SC161707. If you have any questions regarding this policy, please contact enquiries@ashbrookresearch.co.uk.

WHAT INFORMATION WILL WE COLLECT FROM YOU?

Ashbrook collects data that is both personally identifiable and unidentifiable by voluntary completion by visitors to our surveys on our website and clients’ website(s).

This Policy also relates to our use of any personal information which we obtain from you by phone, e-mail, in letters and other correspondence or in person.

The personal information that We collect from you will vary depending on the context of your interactions with us and the service and/or product that we are providing to you.  It may include, but is not limited to, the following information about you:

  • Name
  • Demographic data, such as your date of birth, gender, educational background, job title, country
  • Contact data such as e-mail address, home and/or work postal address, postcode, phone number
  • Survey responses
  • Information from queries registered with us
  • Information about the way you use our website, so that we can improve the effectiveness of our business
  • Any other information which may be collected in the course of our interactions with you

Please note that sometimes we will require you to provide additional personal information and sometimes sensitive personal information, such as disability and health requirements, if this is necessary for a survey or to provide you with a service or product.

HOW DO WE COLLECT INFORMATION ABOUT YOU?

We collect information about you:

  • Surveys and panels – where information is volunteered and subsequently collected that can identify the participants, this is used to provide insights and information that allow our clients to create more efficient and effective products and services to their customers. No contact will be made to individual participants unless specifically authorised by that participant
  • Competitions and draws – where individual information is required to identify a winner of a competition or draw, this may be revealed to the appropriate client. Please refer to individual competition rules which will refer to the requirement for publicity of winners’ names
  • Where you provide us with your personal information from your usage of our website and any other information you post on our website, e-mail or otherwise send to us
  • Or otherwise provide us with information in the course of our interactions with you

Persons under 16 should not disclose to us any personal information without first getting the permission of a parent or guardian.

HOW DO WE USE THIS INFORMATION?

Personal information will never be sold, shared or rented by Ashbrook without prior consent.  It should be noted that, because Ashbrook does not control the privacy practices of our clients, we advise that you read and understand their privacy policies.

Ashbrook remains the sole owner of the information collected.  We share aggregated demographic information with our partners and clients; this is not linked to any personal information that can identify an individual person or organisation unless agreement for this has been agreed during participation in a research project.

 In addition, We use your personal information:

  • To enable Us to supply you with the services and information that you have requested
  • To analyse the information, We collect so that We can administer, support and improve and develop Our business and service We offer
  • For all other purposes consistent with the proper performance of Our operations and business; and
  • To contact you for your views on Our products and services

WHAT ARE THE LEGAL BASIS WE USE FOR PROCESSING YOUR INFORMATION?

The GDPR requires Us to rely on one or more lawful bases to use your personal information. We consider the bases listed below to be relevant:

  • Where you have provided your consent for us to use your personal information in a certain way (for example, we will ask for your consent to send you marketing material by email, and we may ask for your explicit consent to collect special categories of your personal information).
  • Where necessary so that we can comply with a legal obligation to which we are subject (for example, if you are an employee details of your pay will be shared with HMRC).
  • Where necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract (for example, to allow you to participate in an event for which you have registered).
  • Where there is a legitimate interest in us doing so if it is reasonably necessary to achieve our or others’ legitimate interests (as long as that processing is fair, balanced and does not unduly impact your rights).

“Legitimate Interests” means Our interests in conducting and managing our business as the professional market research agency. For example, we have an interest in making sure our marketing is relevant for you, so we may process your information to send you marketing that is tailored to your interests. We also have an interest in processing your information, to undertake research for Ashbrook.

When we process your personal information for Our legitimate interests, we make sure to consider and balance any potential impact on you (both positive and negative), and your rights under data protection legislation. Our legitimate interests do not automatically override your interests – we will not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

If you have any concerns about Our processing, you have the right to object to processing that is based on our legitimate interests. For more information on your rights, please see section on “Your Rights” below.

WILL WE EVER SHARE YOUR INFORMATION?

We may use selected agents to process your information on Our behalf, such as software providers to host Our website.  Such third parties will be authorised to see and use your information but only to fulfil their contractual obligations to Us and will not be permitted to use it for any other purpose.  We retain full responsibility for how your personal information may be used by such agents.

In exceptional circumstances We may share your information when We are legally required to do so.

When requested by you, We may pass on your personal information to third parties who may send you details of goods and services that may be of interest to you.  For example, if you attend an event, your details may be shared with the speakers, trainers and/or sponsors at the event.  If this is of interest to you, please tick the box on the relevant registration form, opting in for such contact.  If at any time you would prefer not to receive this information, please contact Us at enquiries@ashbrookresearch.co.uk

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We place great importance on the security of your personal information and We always try to take appropriate precautions to protect it. We use a variety of security technologies and procedures to help Us protect your personal data from unauthorised access, use or disclosure.

Despite all of Our precautions however, no data transmission over the internet can be guaranteed to be 100% secure.  So, whilst We strive to protect your personal information, We cannot guarantee the security of any information which you send to Us and you must understand that you do so at your own risk.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

The length of time We hold your personal information varies depending upon the type of information and its use.  We will hold your personal information on Our systems only for as long as necessary to provide the services and/or products that you have requested, or for such other essential purposes such as investigating disciplinary matters, complying with Our legal obligations, resolving disputes, and enforcing our agreements.

If you have any questions about Our data retention policy, please email enquiries@ashbrookresearch.co.uk

WHERE DO WE STORE AND PROCESS YOUR INFORMATION?

We generally store and process your information within the European Economic Area (EEA).

Where we need to transfer your information outside of the European Economic Area we only do so to countries which have been determined by the European Commission to have an adequate level of data protection/or where We transfer personal information to countries that have not been determined to have an adequate level of protection we do so using a variety of legal mechanisms, including contracts, to help ensure your rights and protections.

WHAT ARE YOUR RIGHTS?

You have specific rights connected to provision of your personal information to Us. These include your rights to request that We:

  • confirm to you what personal information we may hold about you, if any, and for what purposes
  • change the consent which you have provided to us in relation to your personal information
  • correct any inaccurate or incomplete personal information which we may hold about you
  • provide you with a complete copy of your personal data for you to move elsewhere
  • provide you with a complete copy of your personal information for you to move elsewhere where you have provided this information by consent or by a contract with Us
  • stop the processing of your personal information, whilst an objection from you is being resolved
  • permanently erase all your personal information promptly, and confirm to you that this has been done (there may be reasons why we may be unable to do this)
  • stop the processing of your personal information for the purpose of direct marketing

You also have the right to

  • at any time, withdraw consent that you have provided to us to process your personal information
  • object to profiling or to any decisions being taken by Us by automated means

If you have a concern about the way we are collecting or using your personal data, if We do not address your request, or fail to provide you with a valid reason why we have been unable to do so, you have the right to contact the Information Commissioner’s Office to make a complaint. They can be contacted via their website https://ico.org.uk  or by telephone 0303 123 1113

HOW CAN YOU ACCESS YOUR INFORMATION AND CONTACT US?

You have the right to access any personal information that you have submitted to Us. We give you the following options for requesting this information from Our database:

Send Us an email: enquiries@ashbrookresearch.co.uk  Be sure to include your name and clear instructions on what you would like Us to do.

Write to Us at: Ashbrook Research & Consultancy Ltd, Floor 5, 52 St. Enoch Square, Glasgow, G1 4AA. Be sure to include your name and clear instructions on what you require.

If you require Us to supply you with details of the personal information that We hold about you, then we will provide this information free of charge and we will provide this information to you within 30 days of your request unless the request is complex or is numerous requests. If this is the case we will inform you within 30 days of your request about the reason for the extension of time. If your request is manifestly unfounded or excessive we will either charge a reasonable fee or provide an explanation for our refusal to respond.

CHANGES TO YOUR DETAILS OR THIS POLICY

If your personal details change, please help Us to keep your information up to date by notifying Us at the email address at the beginning of this policy.

We may revise or update this policy from time to time to reflect changes in Our activities or for other purposes. If We do so, We will post notice of the change on Our website. Please revisit this policy each time you consider giving personal information.

ABOUT COOKIES AND SIMILAR TECHNOLOGIES

A “cookie” is a small, often encrypted text file, located in your web browser directory. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.  Cookies are often used by web pages to help users navigate their websites efficiently and perform certain functions within the page or login.

Similar technologies such as pixel tags (also known as beacons and clear GIFs) are also used to measure the success of email communications.

Each website can send its own cookie to your web browser if your browser preferences allow it. Similar technologies are also often used within emails to understand whether the email had been read and if any links have been clicked.

We use this information to track your movements through Our website, to find out how it is being used and to assess its usefulness. Personal information about you is not collected during the tracking process.

Internet browsers normally accept cookies by default.  However, it is possible to set an internet browser to reject cookies.  By using Our website, you are consenting to Our use of cookies unless you set your internet browser to reject cookies.

You can disable the cookies that We attach if your browser supports this. For further information on how to do this, please refer to www.allaboutcookies.org. However, you should bear in mind that if you exercise this option, you may be unable to use some of Our on-line services.

THE COOKIES WE USE

Below We have described the main cookies and similar technologies We use and what We use them for:

Operationally Necessary. We use cookies, web beacons, or other similar technologies that are necessary to the operation of our site, services, applications, and tools. This includes technologies that allow you access to our site, services, applications, and tools; that are required to identify irregular site behaviour, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as saved search, or similar functions.

Performance. We use cookies, web beacons, or other similar technologies to assess the performance of our website, applications, services, and tools, including as part of our analytic practices to help us understand how our visitors use our website, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services, or tools; For example we may use a tracking mechanism so we can monitor and improve the marketing emails we send you. This involves attaching a piece of code to each marketing email which is sent by Ashbrook.

We also use Google Analytics which are used widely by websites to collect information about how website visitors use a site. We use Google Analytics cookies to collect information about how users use Our website and to improve Our website. Google Analytics collect information in an anonymous form and will not allow Us to identify you or collect any personal information about you.  Google Analytics do not track your internet activity after leaving Our website.

Functionality. We use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our site, services, applications, or tools. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites;

Hyperlinks and third-party cookies

Our website may contain hyperlinks to websites owned and operated by third parties and buttons and content from social media sites such as Facebook, Twitter and YouTube. Social media cookies enable you to share content from Our website with your social media networks

These third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) have their own privacy policies and may also use cookies. These cookies are likely to be analytical/performance cookies or targeting cookie. Their policies will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.

Testimonials

Don't take our word for it

“Ashbrook Research and Consultancy Limited provided a first class consultancy service for us on a refreshed Perception Study.  Communication was excellent – before, during and after the project.  All activity was logged systematically and reports created were professional and on time.  Throughout the process Ashbrook staff were professional, helpful and friendly and I would look forward to working with the company again.”

Billy Scott

Key Sector Manager: Engineering

Skills Development Scotland

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